Shipping policy

For all orders over £150 we offer complimentary Worldwide shipping.

For orders under £150, we offer express worldwide shipping at a £20 flat rate, Australia at a £10 flat rate and domestic New Zealand at a £5 flat rate.

Please note duties and tax charges might be incurred depending on shipping location. 

Shipping is non refundable upon return of garment.

When will my order arrive? 

Orders are dispatched from our Robe Studio based in New Zealand, and are usually delivered within 2-8 working days.

There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.

Will I receive a tracking number?

An email will be sent once your order has been dispatched.If you do not receive one, please email customercare@robethelabel.com

We cannot send to PO BOXES, please ensure a street address is supplied. A signature is required upon receipt of goods.  Please make sure you or someone is available to receive the package.

Will I have to pay additional tax and duties?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Robe does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Robe, please contact your local customs office to find out more information if you are unsure of the charges.